F.A.Q. ~ Frequently Asked Questions...
What Style of T-shirts do you offer?
We use standard unisex T-shirts that are 100% preshrunk cotton. We also carry mens fitted, ladies and kids ringspun cotton t-shirts. We carry variety of different colors and sizes of T-shirts. We offer twelve different sizes ranging from youth, to toddler, to adult 6XL in twenty-one customizable colors. We ship orders out from our nearest warehouse to your customers worldwide to provide fast, reliable and quality service.
How long does it take to receive my new ImaginableTshirts.com purchase?
Imaginable T-shirts are a made-to-order business, meaning we only print the shirt if someone has ordered it. With that being said, we normally ship our products within 5-7 business days of receiving payment. How long it takes to arrive at your door depends on your location, however, most shipments take 7-10 business days to arrive in the U.S. or Canada. International shipments outside of the U.S. and Canada can take up to 30 business days to arrive.
With express shipping we process the order Monday - Friday same day and get it out for shipment, allow it 3-5 days to arrive, but we don’t process it on the weekend.
What type of print is used on my shirt?
We use only DTG (direct to garment) printing. Our prints will not crack over time like cheaper methods. This gives t-shirts a more loved washed grunge look, not necessarily bold and brilliant colors but the grunge pre-washed look.
Remember that the bright colors you see on screen are completely different then printed matter and will vary from monitor to print, is white printing the best on all colors? Maybe not on light pink or light blue, you can always contact us to change the lettering to any color and we will gladly do so....remember we don't refund because it doesn't appear like it did on your monitor!
We try to show you how the design of choice will look on your t-shirt, but sizing and position will vary due to sizes of garments....we do our best to represent the actual product but it will not be an exact replica of the mock up you see. Maximum print area is 11" by 15" so depending on the design etc., it will be in this range....remember the larger the shirt the print size looks smaller because it stays at 11"x15" while the shirt gets bigger.
How Do I Take Care of My Custom T-Shirt?
We suggest washing your new t-shirt inside out on a low, cool cycle. This will prolong the life of your new custom t-shirt.
Do You Offer a REFUND or EXCHANGE Policy?
We strongly encourage you to check sizing charts and to measure accordingly....because Imaginable T-shirts are a made to order business, we do not accept refunds or exchanges, it is your responsibility when ordering to measure and order accurately. However, if your shirt seems to be damaged or lost in transit, please contact us and we will be happy to help you.
Do You Have Any Other Products Such As Hoodies?
We carry t-shirts for adults, men’s fitted, ladies fitted, v-necks, youth, toddler, baby one piece, tank tops, aprons, and hoodies - we also can add new product lines at any time, so keep checking back.
Is My PAYMENT secure on your site?
Absolutely. We never share, sell or redistribute your information in any way.
I do not want to use PayPal, is this really my only payment option?
You don't have to be registered with PayPal to purchase our t-shirts. If you don't like using PayPal, you can use your credit or debit card instead. To do this just click on "Don't Have A PayPal Account" on the payment page then fill out your information.
Do You Offer a REFUND or EXCHANGE Policy?
RETURNS & EXCHANGES
Because of the speed orders are processed, we do not allow cancellations of orders once they have gone to press.
Orders may be cancelled prior to being printed, please contact us as soon as possible if you wish to cancel an order, again, as our t-shirts are made to order and custom, once they have gone to press we will not cancel your order.
We make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard. All items must be shipped back to us in an unworn new state and shipping charges will not be refunded, you will need to ship back to us at your own expense. We do NOT offer refunds if you ordered the wrong size, as our business is a custom print to order, please check the sizing charts and order accordingly.
We will offer a full refund, or a replacement item free of charge, if one or more of the following occurs:
Incorrect Size ( i.e. a small arrives instead of a medium) or Style: If the garment printed on does not match that what you ordered( (i.e. youth arrives instead of toddler) or Incorrect Printing: The finished product artwork differs from the artwork you ordered (i.e. the image was to be a cat and is a dog). Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged we will offer a refund, please be prepared to send us photos and be prepared to ship back to us (shipping is not refundable or covered).
Returns Without Cause:
Returns without cause or reason will not be refunded. We try to do everything to make sure your order is perfect, but unfortunately we sometimes do make errors. Your satisfaction and referral business is important, please contact us as we hope we can make things right.
Questions & Contact Us - click here
Sizing Chart - click here
For more FAQ’s please visit our ABOUT page - click here
Need a CUSTOM no charge design or something changed – contact us